When a client starts off a phone call with me like this “Janet, I need to tell you something” – my heart skips a beat and I brace for the “onslaught”. Today, I heard this opening line from Carlos C. – a long time client. My heart sank. I was ready. What I heard was this “Mariel is one awesome person. She does a great job for us and always responds so quickly and with knowledge to our questions. You are lucky to have her working with you.”
MARIEL YOUR COMPLIMENTS ARE WELL DESERVED!!!!!!!!!!! THANK YOU FOR MAKING A DIFFERENCE TO YOUR CLIENTS. YOU ROCK AND WE APPRECIATE ALL THAT YOU DO FOR PAYROLL SOLUTIONS!!!!!!!!!!!!!!!!! THANK YOU!!!!!!Anonymous
And thanks to you and all your crew for doing a great job for our company!
Since Mike A. left and I took over, I have counted on you guys to help me out during this period of conversion. I have leaned on you and you have responded diligently in all cases.
My thanks again and I'm sure I might lean on you again in the future.Best Regards, Dave P. Office Manager
We have been working with Payroll Solutions for over 7 years. We have always found them to be professional, accurate and willing to help, even with the most mundane, and often, last minute questions. We have been approached by many of the other payroll processing companies through the years, but have always found that Payroll Solutions has easier reports to use/maintain, the ability to work with a great attitude of customer service and within a reasonable budget. We are happy to recommend them.Beth B. Controller
Payroll Solutions was very helpful and efficient in the migration of our in house payroll system to their system. Processing our Bi-Weekly payroll is always timely and accurate and they are quick to respond to changes and special requests. And it’s such a relief to know that all of our payroll tax deposits and reports are handled accurately.Bill G. Bookkeeper
I wanted to let you know I received our W2's and appreciate your staff's efficiency and responsiveness. Being our first time with someone outside the company doing our payroll & W2's it has been a very pleasant process that frees up our limited time to focus on growing the business. I wanted to let you know how much I appreciated it and look forward to continuing with your firm. A satisfied customer!Brandon, CEO & Founder
As a small non-profit organization, we have always done our own payroll which in the past has proven problematic and costly. We were looking for a payroll company that would treat our small payroll as seriously as it would a company with a larger payroll. Payroll Solutions has done that and more, they have given us quality customer service, patience with our questions and odd situations that have a risen while fitting with the parameters of our tight budget. It has provided a peace of mind knowing we have found a company that we can rely upon to take care of payroll needs with professionalism and courtesy.Brenda, Treasurer
Payroll Solutions offers a great service at a very reasonable cost.
Possibly more important is that they are wonderful to deal with, and always deal with our self-inflicted issues calmly and patiently. We are (more often than not) down to the wire when submitting payroll and they always seem to quickly and efficiently process it.
Having them to deal with Federal and State agencies saves me time for more important things, and not worrying whether we’re current or not is simply fantastic. Just like them!Brian K.
As a contract bookkeeper, I hope my clients will take my advice and use Payroll Solutions for their payroll needs. Compared to the other payroll processors that I have used, they are the best to work with and they are always just an email away. I can always reach them by phone if I need. I love that the payroll reports are easy to read and work with. When I started payroll for my own company, they were my choice, too.Carol D.
I have been a customer of Payroll Solutions for a couple of years and can honestly say they are fantastic! They answer the phones, return emails promptly, and are available for any questions I have. They are easy to work with and have provided me with quick and accurate solutions! They communicate with my CPA on matters that involve payroll and taxes. If you're looking for a full service payroll company, you've found them!Christian
Payroll Solutions has exceeded all of our expectations. They have customized several reports for our company to meet our multiple locations, extending into different states, needs. They have made the payroll process easy and affordable as well as handling all of our 401K reporting needs. Payroll Solutions is extremely easy to work with and adjusts to our company's ever changing needs. We feel so lucky to have them on our side!Gina – Business Manager
- Hunter W. – VP
- Hunter W. VP
- J D. Owner
- J.D. – Owner
- James H. Director of Operations
We are so delighted with our experience with Jenna, Melissa and the crew at Payroll Solutions. They are responsive, detail oriented and helpful. We just completed a major overhaul to our benefits package, the support and accuracy that Payroll Solutions provided was exactly what we needed. We consider Jenna and Melissa an integral part of our payroll and benefits team. Thank you again for all you do for us!K.T.
Payroll Solutions and their team have been hands down the most efficient, correct and service friendly payroll company we’ve ever used. We’ve been through two companies prior to joining Payroll Solutions, and after the first payroll run realized how many extra steps we had been going through. Payroll Solutions staff quickly identified areas we could save money on and where we were duplicating work. It refreshing working with a local company truly interested in your account.Kelly C.
I have worked with many different payroll companies and Payroll Solutions is the best by far. Their ability to customize their products and services is a great help in meeting any need I may have. They are also a great ‘safety net’ for me – they remind me when payroll is due, catch occasional mistakes I make, and quickly answer questions I may have regarding payroll changes, taxes or special requests. Honestly I would never want to do payroll in-house and Payroll Solutions is a great partner to take care of that for us!Kristine P. Controller
We have been using Payroll Solutions for the past 6 years and I would recommend them highly to anyone. They have a tremendous staff who take great pride in doing the best possible job on every payroll. Since we have been using their service, payroll is a worry-free process that allows me to focus on other business issues. Rather than just talking to the next person at a large call center, I always talk to the same team that knows our business and employees to the point where it seems like they are part of our company. We get great value for the cost of their service and I look forward to using them for many years as the solution to our payroll requirements.Larry C. Payroll & HR manager
We started using Payroll Solutions in 2010, and our only regret is that we didn’t start sooner. Getting payroll done used to be a big time-waster for our small company, especially when it came time to producing government reports and making payments. We were even fined by the State of Washington because the form we submitted (from QuickBooks) was no longer formatted properly!
Now, we just send a single email with employee hours every 2 weeks, and Payroll Solutions does all the rest. Our employee’s checks are automatically deposited into their accounts, plus they receive an email payroll stub containing all the relevant info including their accrued paid time off hours. Our payroll taxes are paid ‘as we go’, so we don’t have a big spike in taxes each quarter or year, and we are always confident that the taxes are paid on time. And like clockwork, we get a copy of the quarterly/annual tax forms in the mail.
It is such a relief to be out of the ‘payroll busines...Laurie A., President
As a small business, Payroll Solutions has been a lifesaver for us. As a marketing person, I didn’t want to have to figure out how to do it myself, or use the forms that big payroll companies require. Payroll Solutions provides customized service for an incredibly reasonable price. They have been so helpful and kept us in compliance in all states where we are in business. I highly recommend them, and love their people.Linda B. Owner
- Lorraine G. Senior Consultant
Our bookkeeper and CFO would kill me if we tried to switch. I did one time bring up another companies name as a possible option and she (along with our CFO) immediately ended that train of thought with a point by point explanation of why Payroll Solutions handles our Payroll (friendly staff, knowledge base, accessible personnel when needed, and fair pricing)….needless to say we use Payroll Solutions!Max
Payroll solutions has been a lifesaver for our company. What once started out at a two person operation, where I could write checks and deduct taxes on my own, has grown into a staff of seventeen and not a minute to spare! The attention to detail that Payroll Solutions gives our company (e.g. reminders, personal service, and a dedicated rep) has exceeded our expectations. And the best part, it was super easy to sign up and the use of email makes the processing almost instantaneous. The resources utilized to provide for our payroll service I don't see as an expenditure, but an investment. Our company highly values and appreciates the level of service and excellence that Payroll Solutions has to offer and we would't hesitate to recommend the services to all businesses; big and small.Michelle NW, M.A. ECE Cert
The Payroll Solutions Team is always ready and willing to help with all of our company needs. Whether it’s a quick report I need or a lengthy vacation accrual project, they are on top of it. I love working with them and wouldn’t go anywhere else for my payroll needs. Jenna is especially wonderful to work with!Sarah A. – Office Manager
The Payroll Solutions Team is always ready and willing to help with all of our company needs. Whether it’s a quick report I need or a lengthy vacation accrual project, they are on top of it. I love working with them and wouldn’t go anywhere else for my payroll needs. Jenna is especially wonderful to work with!
Love ya!!Sarah A. Office Manager
I am so glad that I signed up with Payroll Solutions. They go above and beyond to make sure that I am taken care of every month. They handle everything for you including taxes and quarterly reports, so one less thing to worry about in our already busy lives. You just turn in hours and they handle the rest! Their customer service is phenomenal! I would highly recommend their service!Tammy, Executive Assistant
I wanted to send some information on my satisfaction with the service you and your team has been providing. I am completely ecstatic about my decision to switch payroll companies. The level of support that I’m receiving is phenomenal, and night and day to what I had. I love the fact that I can send an email and get a response quickly, and even sometimes on weekends which exceeds my expectations. I can be as involved or not as I want to and still know everything will be ok. I appreciate the follow up that is placed on everything and the comfort of knowing even if there is a problem (which there hasn’t been) it will be dealt with quickly and efficiently. Switching to a new system has a learning curve, and there are still some aspects that I’m trying to get used to, but overall I would rate my experience very high, because I am looking for a company that focuses on customer service, and I’ve found it! Thanks to you and your team for exceeding my expectations...Tessa C. CFO
We have used Payroll Solutions for almost five years and have been very happy with their personalized service. I have used a lot of their competitors over the years, always frustrated at problems, usually service related. Janet Pluntze and Larry Gholston are a pleasure to work with and have a great staff to support them. I highly recommend Payroll Solutions.Velvet W, CFO
It has been less than a year, since we moved from a nationally known, large payroll service, to Payroll Solutions. I had been with the prior service since 1989. As the prior service company grew, their personal service to their clients declined, but I thought I would not be able to find another payroll service to compete with them.
I am so grateful to have been introduced to the professionals at Payroll Solutions. The transition from one service to another was smooth. They took the burden off me, as a client, and had us up and running on their system. Their specialists are courteous and extremely educated in the payroll process and compliances. I have recommended Payroll Solutions to others in my field, and will continue to thank them for their service.Verna M. Officer Manager